AmeriKiwi

Legal

Privacy

What we collect, why we need it, and who else sees it.

Last updated this build

Draft wording — professional legal review still required

This page is a plain-English working draft prepared by the AmeriKiwi team so the service can be demonstrated end to end. It has not been reviewed by a lawyer and it is not a substitute for legal advice. Before AmeriKiwi trades publicly, these terms must be reviewed and finalised by a New Zealand solicitor with consumer law, Privacy Act 2020 and customs/import experience. Nothing here is legal, tax or import advice to you either.

1. Who we are

AmeriKiwi is the agency responsible for the personal information described here, for the purposes of the Privacy Act 2020. The formal entity details and a named privacy officer must be added before this statement is published.

2. What we collect

  • Contact details — your name, email address and phone number.
  • Delivery details — your New Zealand delivery address and postcode.
  • Request details — the product links you send us, along with sizes, variants, quantities and any notes you add.
  • Order records — quotes, payments, purchase records, parcel measurements, photographs we take of your parcel, and tracking events.
  • Account information — your sign-in identity and role.
  • Basic technical information needed to keep the service running and secure.

We do not store full card numbers. When card payments are enabled they are handled by our payment processor, and we keep only a reference and the amount.

3. Why we collect it

To review whether your product can be imported, to prepare and send you a quote, to purchase the item on your behalf, to receive and forward it, to keep you updated, to meet our record-keeping obligations, and to answer you when you get in touch.

4. Who we share it with

  • US retailers — the details required to place and receive your order.
  • Freight carriers and couriers — the details required on shipping and customs documentation, which typically includes your name, address and a description and value of the goods.
  • NZ Customs and other border agencies — where required by law.
  • Our payment processor — to take payment.
  • Our cloud infrastructure providers — who host the service on our behalf.

We do not sell your personal information.

5. Where it is stored

AmeriKiwi runs on Google Cloud infrastructure. Some data is therefore stored and processed outside New Zealand, including in the United States. The specific regions in use, and the Privacy Act 2020 information privacy principle 12 analysis for cross-border disclosure, must be confirmed and documented here by a lawyer before launch.

6. How long we keep it

We keep order records for as long as we need them for tax, customs and dispute purposes, and then delete or anonymise them. A specific retention schedule needs to be set as part of the legal review.

7. Your rights

Under the Privacy Act 2020 you can ask us for a copy of the personal information we hold about you and ask us to correct it. Email our support address and we will respond within the statutory timeframe. If you are not satisfied with our response you can complain to the Office of the Privacy Commissioner.

8. Security

Access to customer data is restricted to the AmeriKiwi team members who need it. Our database rules enforce that customers can only read their own requests, quotes, orders and shipments, and that check happens on the server — never in the browser alone.

9. Cookies

We set one cookie: a signed, HTTP-only session cookie that keeps you logged in. We do not run advertising or third-party tracking cookies on this site.